Kyndryl offers Recovery Retainer Service to handle cyber security incident

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Kyndryl announced a retainer service to help customers recover from a cyber security incident such as ransomware.
Kyndryl’s Recovery Retainer Service focuses on recovery actions that extend beyond incident response retainers available on the market today. The service is a natural complement to any incident response retainer and builds on Kyndryl’s expertise in security and resiliency services.

Kyndryl’s Recovery Retainer Service provides experts, either on the ground or remote, to organizations to recover from a cyber incident. This service is designed to provide on-demand qualified experts in cyber recovery, to assist the customer in proactively improving cyber recovery preparedness, as well as delivering support to recover from cybersecurity events.

Kyndryl offers three third-party recovery retainers to fit your requirements. All tiers include an intake workshop, access to 24/7 phone support, and a predefined number of hours for our
experts to support your recovery requirements in the event of a disruptive cyber incident, like ransomware.

Depending upon tier purchased, you receive credit to select from a menu of proactive services to help ensure your recoverability.

Tier 1
• Includes an initial intake
• Includes 24/7 phone support
• +60 annual retainer hours for recovery services
• Additional hours available for purchase

Tier 2
• Includes an initial intake
• Includes 24/7 phone support
• Includes 2 proactive service units
• +80 annual retainer hours for recovery services
• Additional hours available for purchase
• Leadership recovery actions

Tier 3
• Includes an initial intake
• Includes 24/7 phone support
• Includes 3 proactive service units
• +150 annual retainer hours for recovery services
• Additional hours available for purchase
• Leadership and hands-on recovery actions

Kyndryl combines domain expertise, recovery response, and remediation to maximize value while using industry-best practices supported by consulting and recovery expertise to support customers as they face ever increasing threats.

Kris Lovejoy, Kyndryl Security and Resiliency Global Practice Leader, said: “The Recovery Retainer Service mitigates the impact of cyber incidents by having experts on hand.”

IT and cybersecurity teams are being tasked to demonstrate that cyber resilience does not reside solely on whiteboards anymore. Having an actual cyber recovery plan that allows for key capabilities to be brought up in a controlled and rapid manner is a key step in cyber resilience, said Craig Robinson, IDC Research Vice President, Security Services.

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