McDonald’s defends security guard after videos of trouble with teenagers outside Maidstone restaurant emerged online

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McDonald’s has defended one of its security guards after footage went viral of him ‘struggling’ with young people outside the city center take-out.

Two videos over the past fortnight have shown separate altercations between a group of young people and security outside the chain in Week Street, Maidstone.

McDonald’s security guard fights teenage boy outside Maidstone restaurant

But the popular fast food company says the videos that have appeared online “do not reflect the full picture”.

An 18-second clip from Sunday February 6 shows the guard pinning a boy to the ground before grappling with him as a crowd of young people gather around them, before a second security guard from another store intervene to try to break them. .

The second clip, which was seen by KentOnline and uploaded on Sunday, January 30, shows the guard holding a young girl as five other girls try to snatch her away from him.

Both clips have led to people making allegations that the warden is ‘aggressive and violent’ towards teenagers who hang out in downtown McDonald’s.

One of the videos shows the security guard pinning down a young boy outside McDonald’s in Week Street, Maidstone. Photo: Niomi Elvina
The security guard and the teenager had to be separated by others after the altercation in Maidstone.  Photo: Niomi Elvina
The security guard and the teenager had to be separated by others after the altercation in Maidstone. Photo: Niomi Elvina

A cousin of one of the girls involved said she threw a drink at the guard when he ‘grabbed her’ and told her to leave, adding: ‘She’s not a horrible girl, she was just mad at the way she was being treated.

“He then grabbed her and started swinging her around like a poxy rag doll.

“I know teenagers can be talkative and boring at times, but she’s a good girl and there’s never going to be enough reason for him to think he can do this and get away with it.”

Many people came to the defense of the security guard, including employer McDonald’s, saying the teenagers were a nuisance outside the restaurant and causing trouble by trying to provoke him.

A security guard and a teenager fight outside McDonald's in Week Street, Maidstone.  Photo: Niomi Elvina
A security guard and a teenager fight outside McDonald’s in Week Street, Maidstone. Photo: Niomi Elvina
The teenager was seen on video punching the guard.  Photo: Niomi Elvina
The teenager was seen on video punching the guard. Photo: Niomi Elvina

One woman wrote: “That’s not true. They were screaming in his face, insulting him and he did what he had to do.”

While another added: ‘To be honest they give what they can’t take, constantly shouting abuse at passersby and scaring many women and children as they walk past or enter McDonald’s.’

A McDonald’s spokesperson said: “We have a zero tolerance policy when it comes to anti-social behaviour.

“We are aware that this continues to be an issue affecting the region and we use door security at times to ensure that our restaurant remains a safe and welcoming environment for all.

“We are aware that this video does not capture the full situation, and we are therefore investigating the incident further.”

Wayne Chester, pictured, died in September 2017 after being punched by 16-year-old Andre King
Wayne Chester, pictured, died in September 2017 after being punched by 16-year-old Andre King
Andre King punched Wayne Chester, 50, after an argument outside McDonald's in Maidstone.  Photo: Kent Police
Andre King punched Wayne Chester, 50, after an argument outside McDonald’s in Maidstone. Photo: Kent Police

Anti-social behavior at the top of Maidstone’s Week Street, where the incident took place, has been a problem in the town center for several years.

In September 2017, Wayne Chester, 50, a father of three, was killed after being punched in the head once outside McDonald’s.

Teenager Andre King, who was just 16 at the time, delivered the fatal blow after Mr Chester protested to King and his other youngsters who gathered outside the restaurant’s doors.

Mr Chester fell to the ground and died a short time later from a combination of brain damage, cardiac arrest and blunt force trauma, along with associated complications.

In 2018, the teenager was jailed for three years and three months.

Kent Police have confirmed police are investigating a disturbance at the fast food branch on Sunday.

A spokesperson said: “Officers were called to the restaurant at around 5.15pm following allegations that a large group of people were causing anti-social behavior and abusing staff.

“It is alleged that a member of security was also racially abused and had a drink thrown at him. Investigations are ongoing and no arrests have yet been made.”

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